Frequently Asked Questions
Find answers to common questions about our electrical services, qualifications, and processes.
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General Questions
We service Bristol and surrounding areas, including Bath, Clevedon, Portishead, and Weston-super-Mare. For locations outside these areas, please contact us to discuss your needs.
For standard work, we typically schedule appointments within 1-3 business days. For emergencies, we offer same-day service whenever possible. Our response time depends on current workload and the urgency of your situation.
Yes, we provide a 12-month workmanship warranty on all our electrical installations and repairs. Additionally, any parts or products we install carry their manufacturer's warranty.
Yes, we're available on Saturdays from 9am to 3pm for scheduled appointments. For emergency electrical issues, we offer 24/7 service including weekends and holidays.
Services & Work
Yes, we offer full consumer unit (fuse box) upgrades to the latest safety standards, including RCBO protection and surge protection. All work is certified and fully compliant with current regulations.
Yes, we provide services for both residential and commercial clients. From home rewires to office lighting installations, shop fit-outs, and industrial electrical work, we have experience across many sectors.
A full house rewire is one of the more disruptive electrical jobs, as we need access to walls, floors and ceilings to run new cables. However, we work methodically room by room to minimize disruption, and can often complete the work while you remain living in the property. For occupied homes, we typically take 5-10 days depending on the size of the property.
Yes, we're experienced in installing and configuring a wide range of smart home technology, including lighting systems, smart thermostats, security cameras, and home automation hubs. We can work with most major brands including Hive, Nest, Phillips Hue, and Ring.
Qualifications & Insurance
Yes, all our electricians are fully qualified, insured, and registered. We are Domestic Installers, ensuring all our work complies with the latest electrical safety standards and building regulations.
Yes, we carry out electrical testing and can provide Minor Works Certificates for qualifying work. We can also arrange for Electrical Installation Condition Reports (EICR) to be carried out through certified partners when required for landlords or insurance purposes.
As Domestic Installers, we provide certification for qualifying electrical work and can arrange additional certification through certified partners when required for specific installations.
Pricing & Payment
Yes! We provide no-obligation estimates for all electrical work. For smaller jobs, we can often give you an estimate over the phone. For more complex projects, we'll arrange a site visit to assess the requirements before providing a detailed quote.
We accept bank transfers, cash, and cheques.
Yes, our standard callout fee applies whether or not we can resolve the issue immediately. However, this covers our diagnostic work to identify the problem, and we'll always provide you with a clear explanation and quote for any further work needed.
Emergencies & Urgent Work
Electrical emergencies include: complete power loss, burning smells from electrical fixtures, sparking outlets, exposed wiring, electric shocks from appliances or fixtures, and water damage to electrical systems. If you're unsure, it's always best to call us to discuss the situation.
For genuine emergencies, we aim to be with you within 1-2 hours, depending on your location and our current workload. We operate a 24/7 emergency service, so help is available even outside normal business hours.
First, ensure everyone's safety - if necessary, evacuate the area. If possible and safe to do so, turn off power at the main switch. Don't touch any electrical equipment, especially if water is involved. If you smell burning or see smoke, call the fire service immediately. Keep children and pets away from the affected area.
Commercial Services
Yes, we provide comprehensive commercial electrical testing services, including EICR (Electrical Installation Condition Reports), PAT (Portable Appliance Testing), emergency lighting testing, and fire alarm testing. We can work around your business hours to minimize disruption.
Yes, we have experience with commercial projects of various sizes, from small retail units to larger office buildings and industrial installations. We can provide comprehensive project management and work with other contractors to ensure your project runs smoothly.
Yes, we offer tailored maintenance contracts for businesses of all sizes. These can include regular inspections, testing, emergency callout priority, and discounted rates. Contact us to discuss a maintenance plan that meets your specific needs.
Still Have Questions?
We're here to help with any specific questions you might have about our electrical services.